Credit Guide
Responsible Lending Disclosure Document
Overview
The details set out in this table are to provide information about who you are dealing with and provides access to contact information. This information is assist with identifying ourselves as an Australian Company providing credit to you as a consumer. It includes the procedure to follow in the event that there is a dispute that needs to be resolved.
| Company Name | Ressard Pty Ltd | |
| Trading as | Instant Cash | Instant Rental |
| Services Offered | Small Amount Credit Contracts | Consumer Leases and Hire Contracts |
| Registration | Australian Credit Licence Number 388443 | |
| Rockingham Branch | 08 9528 383808 9528 3838 | |
| Mandurah Branch | 08 9535 336608 9535 3366 | |
| Fax | 08 6323 048908 6323 0489 | |
| Collections & Disputes (Resolution Department) |
08 9529 432008 9529 4320 collections@instantcash-advance.com.au PO BOX 1738 Mandurah WA 6210 |
|
| Website | Online forms can be accessed by visiting www.instantcashcard.com.au | |
| Internal Dispute Resolution |
The company and its businesses aims to resolve any dispute in the first instance it is brought to our attention. The 3 step process below ius in place to assist you in a timely manner and to your sati |
|
| Step 1 | Visit or contact a branch by telephone to tell one of our representatives of the problem you are having. All representatives are fully trained to assist with your query. There is a form available at a branch or on our website. | |
| Step 2 | If a representative is unable to resolve your dispute or there is a requirement to escalate the matter, the Resolution Deparmtment will assist you further. | |
| Step 3 | If the Resolution Department is unable to assist you, a Company Director will personally make contact with you to assist with the problem. | |
| Hardship Applications | Contact the Resolution Department above by phone, email or in writing. A form is available at a branch and electronically for this request. |
|
| External Dispute Resolution | External Dispute Resolution Ressard Pty Ltd is a member of the Financial Ombudsman Service (FOS) who are an External Dispute Resolution Scheme. You may contact our external dispute resolution scheme in circumstances where a matter has not been resolved under steps 1-3 above | |
| FOS Contact | Telephone : 1300 78 08 081300 78 08 08 Web: www.fos.org.au | |
| Member Number | 15338 | |
| Written Assessment | A credit Provider, upon request, must provide a written copy of an assessment of the suitability of any proposed credit contract. Requests are accepted in writing to our Resolution Department. | |
| End of guide. | ||
